full-time account manager position in cleveland

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thunder::tech is seeking an Account Manager to join our Account Services Department (ASD). The ASD is more than just day-to-day project coordination; we also provide account management, strategy, media buying and planning and business development.

An Account Manager must be proactive and committed to build and manage lasting client relationships. Account Managers are responsible for overseeing accounts that were previously in discovery with our Business Development Team. The individual will also serve as a project manager, working with our Department Managers and production teams to ensure client projects are moving along and deadlines are being met. This position requires a motivated, organized and team oriented individual who is proactive and continuously willing to take on multiple projects and clients at any given time. 

Specific Responsibilities:

  • Develop, maintain and extend client relationships
  • Work with each client to establish target goals and objectives
  • Day-to-day client relationship management
  • Develop and execute on strategic recommendations
  • Stay abreast of changes in markets and technologies to be able to analyze accounts
  • Involved in brainstorming and troubleshooting processes, creativity and problem solving
  • Motivate others and utilize negotiation skills as needed
  • Work through a sales and farming process to pitch services that meet client needs
  • Ability to give “color” to possibly “black & white” situations to find a solution that works for both agency and client
  • Critical thinker who can reframe client requests to provide solutions agnostic of medium

Primary Qualifications:

  • Strong organization and time management skills are required
  • A team-oriented person who is motivated and an effective communicator
  • Ability to provide project direction to production team members
  • Ability to generate and present ideas
  • An excellent understanding of client care
  • The ability to work independently and as part of a team
  • Ability to manage several tasks at once 

Expected Experience:

  • Bachelor’s degree in marketing, advertising, communications or related program
  • Minimum of 3-5 years’ experience in a marketing role
  • Prior Agency experience is a plus  

Sound good? Send us your résumé and a link to your online portfolio via this short form and we’ll get this party started.


"Freelancing with thunder::tech is an ideal partnership. Communication is accessible and abundant. Project management is detailed and consistent. Most of all, the people are congenial and enthusiastic about the work. I feel fortunate to be one of their partners."

- Anthony Mahramus, Optimization Freelancer


And one more thing... At thunder::tech, “diversity & inclusion” is more than just an HR initiative—it’s baked into our culture. A human-friendly culture means literally to come as you are - a human being. We believe that openness to gender identity, race, sexual orientation, physical ability, age, ethnicity, background and perspective drives innovation and creates the strong foundation that helps our team members and agency grow. Ensuring a wide range of voices isn’t just good business, it’s the right thing to do. When we are representational of the clients we serve and their customers, we can be more empathetic, insightful and empowered to create the best possible solutions. Have a seat at the table—we want to hear what you have to say.

All information submitted will only be used by thunder::tech.